Key rules at a glance. Full terms and conditions are described in §10, §11, and §16 of the Terms of Service.
Complaint – 2-year seller liability
If you are purchasing as a consumer, we are liable for any lack of conformity of the goods with the contract for 2 years from delivery, including used and refurbished devices. This does not apply to defects described in the product card and accepted prior to purchase, or to normal wear and tear after delivery.
- Submit a complaint by email to kontakt@telefoniki.pl, by mail to ul. Długa 13, 61-850 Poznań, or in person at our location.
- Describe the problem and provide your order number. Photos or a video will speed up the process, but they are not mandatory.
- We will respond within 14 days. We cover the shipping costs for returned goods – we will send you a shipping label.
- Before shipping, back up your data and disable the "Find My iPhone" feature.
telefoniki.pl warranty – 12 months
We provide an additional 12-month warranty from delivery on used and refurbished devices. It covers defects resulting from causes inherent in the device. The battery is covered by the warranty if its capacity drops below 80% within 6 months. The warranty does not cover, among other things, mechanical damage, liquid damage, the consequences of repairs by other service centers, or normal wear and tear.
The warranty operates independently of the 2-year liability for lack of conformity with the contract and does not limit it. You choose which basis to use.
Warranty for repairs in our service center
- original parts: 12 months;
- original refurbished parts and replacements: 6 months;
- batteries: 6 months;
- labor for repairs without parts replacement: 3 months.
Contact
kontakt@telefoniki.pl, tel. +48 503 169 256
ul. Długa 13, 61-850 Poznań (Monday–Friday 10:00–18:00, Saturday 12:00–18:00)